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Frequently Asked Questions

About us

What kind of company you are? is a US based company. We create top quality hand made glass products.

Are you a manufacturer or a trader?

All the products available on our websites are hand blown in our own factory and we also have a full control of quality distribution and the sales.

What is your phone no.?

You can call us on 1-4038001817. You can also leave us a message and we will be happy to call you back.

Will I receive the items I have ordered? has five years of tradition and experience in customer service and logistics. We always go the extra mile to serve our clients even better. We make sure you will receive exactly what you have ordered and in the shortest time possible.

Note: As all products are hand made so color or size may vary as shown on website.


What about secure and 'discreet' packaging?

Your privacy is of the utmost importance to us here at - you can shop with us confidence!

Where do you ship?

We ship worldwide. After placing an order you will immediately receive an e-mail confirmation. Orders are shipped as soon as receiving payment.

How much time you will take to deliver my order to the US?

The delivery takes approximately 7 to 10 business days depending on the destination. If you haven’t receive your order within one month, please contact us, have your order number ready and we will assist you.

Do I have to sign for the delivery?

It depends on your local post office or USPS offices.

What is your policy on damage caused by shipment?

If your package is damaged or vandalized in shipment, we will replace the order at no additional cost to you. Please contact us, using the email form on the contact us page.

• Broken or shattered glass will not have to be returned to us, however we require a High resolution photo of the damaged product(s)to be eligible for replacement of your broken product(s)

• Opened products cannot be returned unless they are broken in which case they will be replaced with the same product

• Shipping charges are non-refundable.

• You cannot exchange a product because it does not work with your equipment or that it is not what you thought it was, so please make sure you read the detail specifications before placing your order.

• We will not refund you for the postage cost on your parcel.

Will you give me tracking number for my order?

Yes, of course. We will give you tracking no as soon as we ship your parcel.

What happens if my parcel is not delivered?

If your parcel is not delivered within one month, please contact us and we will make the necessary arrangements. If your parcel is lost we will send you a replacement free of charge.

How do you wrap the fragile products?

Our all orders will arrive in plastic container with Styrofoam sealed plain boxes. Our staffs is trained to handle all products with the best care possible; especially glassware will be double checked and given extra protection with bubble-wrap before going out for final delivery. Because of our attention to privacy, your discretion is guaranteed. We understand our client’s privacy concerns.

How can you guarantee that my credit card won't be misused?

We use the services of chase paymentech, which is one of the most authentic credit card payment processing company in USA. It is absolutely secure due to the SSL SECURE system.

Will my personal data be safe?

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%.

Thawte protects you and your credit card information every time you shop. Be sure that you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte.


What will reflect on my credit card statement after purchasing products from your website?

The date of your purchase and the description “HOT & COOL CREATIONS” will be reflected on your credit card statement. No one can recognize what you have purchased.

What problems can I face when using a credit card?

1. Wrong credit card data have been entered - some people make a mistake especially when they fill in expiration date because some credit cards have 6 digits in format MM/DD/YY. The needed format for paying is MMYY (two digits for month, two for year).

2. A wrong type of card (Visa/MasterCard/Amex/Diners/JCB/Discover) was selected.

3. Not enough money on your bank account.

Does the credit card owner's address have to be identical with the delivery address?

No, different addresses are not a problem.

Which currency do you accept?

Transactions can be made in American dollars (USD)

Are there any additional fees when using a credit card?

No, you only pay for the products you have chosen and delivery fees.


How can your prices are so pocket friendly?

As we are the producers as well as the distributors of our pipes, there is no additional cost and our prices remain very reasonable.

How does the color changing effect works?

The color of the glass can change according to the light conditions, eg. with a dark background the color turns blue and with a light background the color turns yellow.

How can I clean my Pipe?

You can easily clean your pipe. You can put your pipe into tepid water with the soap or detergent and slowly bring to a boil. Never use too hot water on a cool pipe. You can also use a slim brush for cleaning of the inside chamber of the pipe. For best effect you can purchase pipe cleaners from our website.

Are your bongs rather fragile? Do I have to handle it with extra care?

Our bongs are made out of a special type of glass called Pyrex and Borosil. That’s why all our products are solid and quite unbreakable.


I liked your website. How can I support you?

You can encourage your friends to see our products through mailing them our web link .about us or place our links on your website or forum. You can also write your reviews about our products.

Can I exchange links with you?

Yes of course, You can exchange links with us.

I have some more questions, how can I ask?

Please contact us and we will do our best to assist you.

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